Services
Here To Serve You.
We call it the Pavion Experience. The lifecycle of services we deliver, from design through ongoing support, that helps keep your fire, integration and security systems running while saving you time and money.
Pavion Experience
We’ve Got You Covered
Pavion brings best-in-class fire, security, and integration solutions together. Through the entire project lifecycle, we work with our customers to solve their problems and help them overcome their challenges. So no matter your project, we meet your needs with a partner you can trust.
Design
From the onset of the project, we’ll work to understand your needs and design the right solution. Our projects include comprehensive drawings, a clear, detailed scope, and a thorough bill of materials.
Technology & Integration
Once approved, we’ll bring your design to life. We deliver your technology with the highest quality implementation, engineering, change management, and training.
Service
After implementation, we offer multiple service offerings to ensure you get the most out of the Pavion Experience. Count on us to provide unmatched customer service and reliability.
Our Difference
Partnership That Progresses
Enduring partnerships are central to our work, and we go above and beyond to meet the needs of
our customers, no matter how they change over time. Here’s how we deliver on our partnerships:
Expertise
Our technicians and support staff bring unmatched expertise to every job. No matter what fire, security, or integration challenges you face, we know how to get the job done.
Communication & Commitment
Whether it’s remote help or in-person support, we respond to the needs of your business. We’re committed to solving your challenges in the most efficient manner possible.
Transparency & Ease of Service
Getting your fire, security, and integration solutions working can already be enough of
a headache. So we make it as simple as possible with transparent scheduling, arrival times, and costs.
Time Savings & Reduced Effort
We know that downtime can cost your business. That’s why we work quickly and efficiently to provide expert service that saves your business time and effort.
Our Offerings
Service That Suits Your Organization
Pavion offers services for every need. As part of the Pavion Experience, our
maintenance offerings provide peace of mind and help to lower your capital expenses.
Support
- In-person and remote support services
- Best effort service level objective
+
Materials & Portal
- In-person and remote support services
- Two business day service level objective
- Materials covered
- Portal access & ticket status
+
Preventative & Priority
- In-person and remote support services
- Next business day service level objective
- Materials covered
- Portal access & ticket status
- Bi-annual preventative maintenance
- Training
- Priority service
Pavion
Subscription
Service
Need comprehensive service during the entire project lifecycle? The Pavion Subscription Service is an end-to-end solution that encompasses designing your optimum solution, delivering and implementing your technology, accelerating technology into your space, keeping your technology current, and PX Elite maintenance. All for a fixed monthly cost.
Time & Materials
For customers facing a one-off challenge, Pavion offers services on a time & materials basis.
Warranty
Pavion stands by the solutions it implements, offering our high-quality services to remediate any issues our customers encounter.
Specialized offerings
Service Add-Ons
While the tiers of service meet the core needs of most businesses, Pavion has additional
services to meet the specific and bespoke needs of companies and industries, including:
- Annual cyber service
- Proactive system support
- Software support agreement
- Compliance as a service
- Event-based video monitoring
- Cyber security services
- Proactive video monitoring
- Advance cyber security tools
- Quarterly business reviews
- Advanced portal services
- Enterprise IoT security platform
- Video inspections
Connect with Pavion
Pavion can span across fire, security, and integration to simplify the needs of our customers. Ready to learn how we can help?