We provide ourselves on delivering for our clients throughout every step of the project.
At Pavion, our success comes from working with customers throughout the entire project lifecycle. From day one, we problem-solve with customers to produce the best outcomes for our customers’ needs. With this complete lifecycle approach, we’ll be there for you, no matter how your needs change over time.
In the first stage, our in-house, industry-certified, manufacturer-trained design engineers gather information and ensure your requirements are clearly identified, documented, and addressed very early in the design process.
In stage two, once the drawings have been approved, the systems engineer orders the necessary equipment and provides expertise for any technical questions. The project manager will coordinate on-site resources with the customer and other trades to ensure a smooth installation with minimal disruption to the other trades. The project manager is the main point of contact for the customer, handling all installation-related communications.
During this stage, the fabrication of all necessary materials occurs, as well as shop testing to ensure the highest quality output.
In the fourth stage, our lead technician is responsible for the day-to-day on-site operations. They assign tasks to all other technicians to ensure the installation process meets our high standards for quality. The lead technician is the primary point of contact for the customer.
During the fifth stage, our field engineer will complete all hardware configurations and final system adjustments. The field engineer works with the lead technician to test the systems to identify and remedy any potential issues before system turnover. The field engineer will also develop any software used to interact with the system.
The sixth stage involves training administered by the field engineer or a User Experience team member. After training and confirming the systems are functioning as expected, the project manager will provide a Certificate of Completion for the job. At this point, the customer takes over ownership of the system, and the warranty period starts.
During the last stage of the project lifecycle, the customer’s primary point of contact shifts to the Service team. They will coordinate any service or warranty work for the duration of the warranty period.
Pavion experts provide professional services that improve how you connect and protect your employees and your infrastructure. Whether we assess your business requirements and workflow to improve efficiency, identify areas of vulnerability in your electronic security, cyber security, and life safety platforms to reduce risk, or determine ways to accelerate decision making and collaboration in the workplace, skilled Pavion Designers, Consultants, and PEs are at the ready.
Pavion professional consultants deliver user, business and infrastructure assessments to ensure your requirements are clear and documented prior to our design, implementation, change management and support. Ranging from business and user requirements gathering, design and engineering documentation to complete design build services with change management and consulting service, we enable our customers to adapt quickly and modernize infrastructure to drive impactful business outcomes.
End-user adoption is critical for the successful implementation of your new systems. Comprehensive training ensures your users embrace and understand the capabilities of the systems and how they work. Pavion training sessions are available in-person or online and with on-demand videos. Training is delivered by User Experience, Programming or Technical Resources personnel depending on the training required.
Change Management is often overlooked by systems integrators. At Pavion, we believe change management is critical to the success of new technology implementations. We can lead change management initiatives or work with your existing change management team. Our industry and technology experts partner with training and planning resources to maximize user adoption and solution awareness.