Pavion’s maintenance and subscription offerings are designed to seamlessly align with your business requirements, providing a sense of security while optimizing your operational costs.
Enhanced Support & Rapid Response
Immediate in-person and remote assistance with a commitment to best-effort resolution times.
Comprehensive Coverage & Insightful Access
Guaranteed two-day response for in-person and remote support, warranty-backed materials, annual maintenance checks, and real-time portal updates.
Proactive Care & Expedited Service
Priority in-person and remote support with next-day issue resolution, bi-annual maintenance, exclusive training sessions, and enhanced portal features for continuous oversight.
Need comprehensive service during the entire project lifecycle? Pavion’s Subscription Service provides a full solution customized to your project’s lifecycle—from design to technology delivery. Our service speeds up tech integration, maintains currency, and offers top-tier PX Elite support, all for a fixed monthly fee.
Adaptable Support for Specific Needs
Pavion provides a time & materials service option, perfect for clients with unique, one-time challenges. This flexible approach ensures you receive the precise support and resources needed for any specific issue that arises.
Dedicated to Solution Excellence
Our commitment to excellence is reflected in Pavion’s warranty, which guarantees high-quality service to address and resolve any concerns with the solutions we deliver. Trust in our promise to maintain the integrity and performance of your systems.
Access to our new and improved customer portal, which includes:
While the tiers of service meet the core needs of most businesses, Pavion has additional
services to meet the specific and bespoke needs of companies and industries, including:
Pavion can span across fire, security, and integration to simplify the needs of our customers. Ready to learn how we can help?
Pavion is your trusted partner in providing tailored services to meet the unique needs of your organization. With our comprehensive maintenance and subscription offerings, we aim to not only ensure your technology runs smoothly but also to optimize your operational costs.
OUR MAINTENANCE OFFERINGS
Choose Your Level of Service
Pavion Maintenance Offering – PX Basic
Pavion Maintenance Offering – PX Plus
Pavion Maintenance Offering – PX Elite
PAVION SUBSCRIPTION SERVICE
For organizations seeking comprehensive support throughout their project lifecycle, our Pavion Subscription Service is the perfect solution. It covers everything from designing your ideal solution to technology delivery, implementation, ongoing updates, and PX Elite maintenance. All this comes at a fixed monthly cost, providing budget predictability and peace of mind.
Time & Materials
Facing a unique, one-time challenge? Pavion offers services on a time and materials basis, ensuring flexibility when you need it.
Warranty
Our commitment to quality extends beyond implementation. We stand by our solutions and provide high-quality services to address any issues you may encounter.
GET STARTED WITH SERVICE
(Note: Currently available for Integration Business Unit Customers; Fire and Security BU Customer access to follow.)
SIGNUP NOW
Service Essentials
While our service tiers meet the core needs of most businesses, Pavion recognizes that every organization is unique. We offer additional services tailored to specific industries and companies, including:
At Pavion, we are dedicated to empowering your organization with the right technology and support to drive efficiency and growth. Contact us today to explore how our services can benefit your unique needs and goals.