Jack in the Box Transforms Drive-Thru Operations With Innovative Y-Lane Technology
Discover how Pavion partnered with Jack in the Box to transform drive-thru operations, strengthen order accuracy, and modernize security across one of the nation’s most recognized quick-service restaurant brands. As drive-thru demand surged during the pandemic and operational pressures increased, Jack in the Box faced significant challenges with fragmented security systems deployed across its 2,200+ restaurant locations. These inconsistencies created bottlenecks, reduced visibility, and limited the ability to deliver fast, accurate service critical factors in today’s highly competitive QSR landscape. To address these issues and support future expansion, Jack in the Box turned to Pavion for a unified, scalable, and innovative technology solution.
Together, the teams introduced the groundbreaking Y-Lane drive-thru design, engineered to streamline ordering and accelerate service. A key component of this solution is an expanded, intelligently integrated camera system that gives employees real-time visibility into vehicle details, order sequences, line queues, and menu board activity. This enhanced visibility ensures the right order reaches the right vehicle, significantly reducing errors and supporting a smoother, more efficient drive-thru experience. What was once a traditional security system evolved into a powerful operational tool that empowers staff, speeds up service, and elevates customer satisfaction.
Through the Y-Lane concept and improved camera integration, Jack in the Box achieved measurable improvements in throughput, order accuracy, and overall operational performance. These advancements have also unlocked new opportunities for revenue growth and a more consistent, elevated guest experience across locations.
As Jack in the Box continues its expansion into new markets, Pavion remains a trusted partner, providing comprehensive design services, seamless technology integration, training, engineering, and long-term support through the Pavion Experience. This lifecycle approach ensures the restaurant chain can scale efficiently while maintaining reliability, security, and operational excellence. With Pavion, Jack in the Box is building a smarter, faster, and more future-ready drive-thru model.
