Optimized Maintenance

Service That Suits Your Organization.

Pavion’s maintenance and subscription offerings are designed to seamlessly align with your business requirements, providing a sense of security while optimizing your operational costs.

Pavion
Subscription
Service

Need comprehensive service during the entire project lifecycle? Pavion’s Subscription Service provides a full solution customized to your project’s lifecycle—from design to technology delivery. Our service speeds up tech integration, maintains currency, and offers top-tier PX Elite support, all for a fixed monthly fee.

Flexible Time & Materials

Adaptable Support for Specific Needs

Pavion provides a time & materials service option, perfect for clients with unique, one-time challenges. This flexible approach ensures you receive the precise support and resources needed for any specific issue that arises.

Comprehensive Warranty Assurance

Dedicated to Solution Excellence

Our commitment to excellence is reflected in Pavion’s warranty, which guarantees high-quality service to address and resolve any concerns with the solutions we deliver. Trust in our promise to maintain the integrity and performance of your systems.

Discover Integration Service Tiers

Discover Security Service Tiers

Our Maintenance Offerings

Choose Your Level of Service for the Pavion Integration Solution Portfolio

SUPPORT

+ MATERIALS & PORTAL

+ PREVENTATIVE & PRIORITY

Service Features

Enhanced Support
& Rapid Response

Immediate remote assistance with a commitment to best-effort resolution times for your AV and Critical Communication Systems.

Comprehensive Coverage
& Insightful Access

Two business day response for in-person and remote support, warranty backed materials, annual maintenance checks, and real-time portal updates for your AV and Critical Communication Systems.

Proactive Care
& Expedited Service

Priority in-person and remote support with next business day onsite response, bi-annual maintenance, exclusive training sessions and enhanced portal features for continuous oversight for your AV and Critical Communication Systems.

In-Person & Remote Support

Two Business Day

Next Business Day

Service Level Objective

Best Effort

Two Business Day

Next Business Day

Coverage Under Manufacturer Warranty

Preventative Maintenance

Annual

Bi-Annual

Portal Access & Ticket Status

Exclusive Training Session

Enhanced Portal Features

Our Maintenance Offerings

Choose Your Level of Service for the Pavion Security Solution Portfolio

SUPPORT

+ MATERIALS & PORTAL

+ PREVENTATIVE & PRIORITY

Service Features

Enhanced Support
& Rapid Response

Labor only remote and in-person assistance with a commitment to best-effort resolution times for your Electronic Security System.

Comprehensive Coverage
& Insightful Access

Two business day response for in-person and remote support, material coverage, annual maintenance checks, and real-time portal updates for your Electronic Security System.

Proactive Care
& Expedited Service

Priority in-person and remote support with next business day onsite response, material coverage, bi-annual maintenance, ON-X services, exclusive training sessions and enhanced portal features for continuous oversight for your Electronic Security System.

Remote Support Services

On Site Support Services

Service Level Objective

Best Effort

Two Business Day

Next Business Day

Material Coverage

No – Labor Only

Yes

Preventative Maintenance

Annual

Bi-Annual

Portal Access & Ticket Status

Exclusive Training Session

Quarterly Business Review

Professional Services

Enhanced Portal Features

ON-X Services

Annual Voice of the Customer Innovation Event

Customer Portal

Access to our new and improved customer portal, which includes:

Current dashboards showing open cases, work orders, and outstanding invoices
Case management details for all open cases
In-portal service requests
Customer current entitlements listing
Online customer registration
Knowledge base and FAQs
Currently available for Integration Business Unit Customers. Fire and Security BU Customer access to follow.

Signup Now

Service Essentials

While the tiers of service meet the core needs of most businesses, Pavion has additional
services to meet the specific and bespoke needs of companies and industries, including:

Annual cyber service
Proactive system support
Software support agreement
Compliance as a service

Event-based video monitoring
Cyber security services
Proactive video monitoring
Advance cyber security tools
Quarterly business reviews

Advanced portal services
Enterprise IoT security platform
Video inspections

Connect with Pavion

Pavion can span across fire, security, and integration to simplify the needs of our customers. Ready to learn how we can help?

Contact

Maintenance & Subscription Services to Enhance Your Organization’s Efficiency

Pavion is your trusted partner in providing tailored services to meet the unique needs of your organization. With our comprehensive maintenance and subscription offerings, we aim to not only ensure your technology runs smoothly but also to optimize your operational costs.

OUR MAINTENANCE OFFERINGS

Choose Your Level of Service

Pavion Maintenance Offering – PX Basic

SUPPORT: We offer both in-person and remote support services, ensuring prompt assistance when you need it.
Best effort service level objective: Our team is committed to resolving your issues efficiently, minimizing downtime.

Pavion Maintenance Offering – PX Plus

SUPPORT: In-person and remote support services are included.
Two business day service level objective: We prioritize your needs with a swift response time.
Annual preventative maintenance: Proactive care to prevent issues before they disrupt your operations.
MATERIALS & PORTAL: Materials covered under manufacturer warranty, and you gain access to our portal for tracking and managing your service requests.

Pavion Maintenance Offering – PX Elite

SUPPORT: In-person and remote support services with a focus on next business day response.
Materials covered under manufacturer warranty: If under warranty, we take care of materials, so you can focus on your core operations.
Portal access & ticket status: Enjoy seamless monitoring and transparency.
Bi-annual preventative maintenance: Proactive care to prevent issues before they disrupt your operations.
Training: Enhance your team’s capabilities.
Priority service: Your urgent needs become our top priority.

PAVION SUBSCRIPTION SERVICE

For organizations seeking comprehensive support throughout their project lifecycle, our Pavion Subscription Service is the perfect solution. It covers everything from designing your ideal solution to technology delivery, implementation, ongoing updates, and PX Elite maintenance. All this comes at a fixed monthly cost, providing budget predictability and peace of mind.

Time & Materials

Facing a unique, one-time challenge? Pavion offers services on a time and materials basis, ensuring flexibility when you need it.

Warranty

Our commitment to quality extends beyond implementation. We stand by our solutions and provide high-quality services to address any issues you may encounter.

GET STARTED WITH SERVICE

Pavion Subscription Customer Portal: Gain access to our improved customer portal, offering:
- Dashboards with open cases, work orders, and outstanding invoices.
- Case management details for all open cases.
- In-portal service requests.
- Customer current entitlements listing.
- Online customer registration.
- Knowledge base and FAQs for self-help.
(Note: Currently available for Integration Business Unit Customers; Fire and Security BU Customer access to follow.)

SIGNUP NOW

Service Essentials

While our service tiers meet the core needs of most businesses, Pavion recognizes that every organization is unique. We offer additional services tailored to specific industries and companies, including:

Annual cyber service: Enhance your cybersecurity posture.
Proactive system support: Stay ahead of potential issues.
Software support agreement: Ensure your software runs smoothly.
Compliance as a service: Simplify compliance requirements.
Event-based video monitoring: Enhance security through video surveillance.
Cybersecurity services: Protect your digital assets.
Proactive video monitoring: Ensure continuous video surveillance.
Advanced cybersecurity tools: Stay ahead of cyber threats.
Quarterly business reviews: Optimize your technology investments.
Advanced portal services: Gain advanced features for managing your services.
Enterprise IoT security platform: Secure your IoT devices.
Video inspections: Enhance surveillance with video inspections.

At Pavion, we are dedicated to empowering your organization with the right technology and support to drive efficiency and growth. Contact us today to explore how our services can benefit your unique needs and goals.