Discover Integration Service Tiers
Discover Security Service Tiers
Discover Nurse Call Tiers
Discover Fire Service Tiers

Our Maintenance Offerings

Choose Your Level of Service for the Pavion Integration Solution Portfolio

SUPPORT
+ MATERIALS & PORTAL
+ PREVENTATIVE & PRIORITY
Service Features
Enhanced Support
& Rapid Response

Immediate remote assistance with a commitment to best-effort resolution times for your AV and Critical Communication Systems.

Comprehensive Coverage
& Insightful Access

Two business day response for in-person and remote support, warranty backed materials, annual maintenance checks, and real-time portal updates for your AV and Critical Communication Systems.

Proactive Care
& Expedited Service

Priority in-person and remote support with next business day onsite response, bi-annual maintenance, exclusive training sessions and enhanced portal features for continuous oversight for your AV and Critical Communication Systems.

In-Person & Remote Support
Service Level Objective
Best Effort
Two Business Day
Next Business Day
Maintenance Coverage
Preventative Maintenance
Annual
Bi-Annual
PX Mobile Inspection Reporting
Portal Access & Ticket Status
Exclusive Training Session
Quarterly Business Reviews

Our Maintenance Offerings

Choose Your Level of Service for the Pavion Security Solution Portfolio

SUPPORT
+ MATERIALS & PORTAL
+ PREVENTATIVE & PRIORITY
Service Features
Enhanced Support
& Rapid Response

Labor only remote and in-person assistance with a commitment to best-effort resolution times for your Electronic Security System.

Comprehensive Coverage
& Insightful Access

Two business day response for in-person and remote support, material coverage, annual maintenance checks, and real-time portal updates for your Electronic Security System.

Proactive Care
& Expedited Service

Priority in-person and remote support with next business day onsite response, material coverage, bi-annual maintenance, ON-X services, exclusive training sessions and enhanced portal features for continuous oversight for your Electronic Security System.

In-Person & Remote Support Services
Service Level Objective
Best Effort
Two Business Day
Next Business Day
Material Coverage
Labor Only
Preventative Maintenance
Annual
Bi-Annual
PX Mobile Inspection Reporting
Annual
Bi-Annual
Portal Access & Ticket Status
Exclusive Training Session
Quarterly Business Review
Professional Services
ON-X Services
Annual Voice of the Customer Innovation Event

Our Maintenance Offerings

Choose Your Level of Service for the Pavion Nurse Solution Portfolio

SUPPORT
+ MATERIALS & PORTAL
+ PREVENTATIVE & PRIORITY
Service Features
Enhanced Support
& Rapid Response

Remote and in-person assistance with a commitment to best-effort resolution times for your Healthcare System

Comprehensive Coverage
& Insightful Access

Guaranteed two-day response for in-person and remote support, warranty backed materials, annual maintenance checks, and real-time portal updates for your Healthcare System.

Proactive Care
& Expedited Service

Priority in-person and remote support with next-day issue resolution, bi-annual maintenance, ON-X services and exclusive training sessions and continuous oversight for your Healthcare System.

In-Person & Remote Support
Service Level Objective / Response Times
Next Available
Next Business Day
4-hour*
Preferred Service Labor Rates
Maintenance Labor
Business Hrs.
24/7/365
Maintenance Material
Annual Preventative Maintenance
PX Mobile Inspection Reporting
Software Maintenance Agreement
Customer Portal Access
Exclusive Training Session – 1 Day
Quarterly Business Reviews
ON-X Health Monitoring
ON-X NOC Services
CX Clinical Consultation (Virtual)
Annual
Bi-Annual
Quarterly

Our Maintenance Offerings

Choose Your Level of Service for the Pavion Fire Solution Portfolio

SUPPORT
+ MATERIALS & PORTAL
+ PREVENTATIVE & PRIORITY
Service Features
Enhanced Support
& Rapid Response

Description

Comprehensive Coverage
& Insightful Access

Description

Proactive Care
& Expedited Service

Description

Test and Inspection (Per AHJ Requirements)
PX Mobile Inspection Reporting (NFPA)
Service Level Objective
Next Available
Next Business Day
Next Business Day
Maintenance – Labor
Maintenance – Equipment
Quarterly Business Review
Annual Voice of the Customer Innovation Event
Annual Assessment and Tech Review